Indane gas booking issues have resulted in long queues in Lucknow, with customers struggling to secure LPG cylinders due to technical problems.
Indane Gas Booking Issues Cause Long Queues in Lucknow
Residents in Lucknow are facing significant challenges in securing LPG cylinders from Indane due to ongoing issues with the online booking system. Long queues have formed outside LPG distributing agencies as customers report waiting for hours to book their cylinders after the online portal experienced a technical snag.
The disruption in service has been attributed to a shortage of commercial LPG cylinders, which is linked to broader geopolitical issues. Customers have expressed concern about running out of gas before their refills arrive, leading some to resort to the black market, where cylinders are being sold for Rs 1,050, significantly higher than the regular price of around Rs 900.
Agency staff have acknowledged the problem, stating, “There is a server issue right now. It should be resolved soon.” However, the situation remains dire for many, as customers like Hasan Faisal have noted the difficulties in obtaining gas, saying, “In a crisis, we have to manage somehow because there is no supply.”
Additionally, some customers are experiencing issues with the IVR system, which may disconnect if a consumer attempts to book a second refill within 25 days of the previous booking. This has led to frustration among users, with reports of individuals being unable to connect to the Indian Oil Corporation booking helpline despite repeated attempts.
In a particularly troubling case, Bengaluru-based customer Madhu Menon accused Indane of fraud, claiming that cylinders were booked in his name but not delivered. He stated, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!”
The Centre has revised the priority order for domestically produced natural gas due to these supply disruptions, indicating a broader impact on the market. While LPG companies have reported that their booking systems are functioning normally, many consumers remain skeptical and continue to face challenges.
Alternative digital booking methods, such as SMS booking, missed call services, or mobile applications, are available, but the effectiveness of these options is inconsistent. A woman recently sought help for her gas booking because it was not processed, highlighting the ongoing issues.
As the situation develops, residents are left uncertain about when the booking issues will be fully resolved. Details remain unconfirmed regarding the timeline for restoring normal service levels.
