The Indian oil gas booking system has encountered a major crisis as the demand for LPG cylinders has surged dramatically. This has resulted in significant delays and disruptions for consumers across the country.

Indane’s LPG refill booking system has crashed due to an overwhelming increase in customer calls, with the volume of calls to the company’s IVRS and missed call booking numbers rising to 8-10 times the usual levels. As a result, customers are experiencing longer wait times for LPG cylinder bookings.

Government Response and Price Hikes

In response to the escalating situation, the government has increased the minimum waiting period for booking a domestic LPG cylinder refill from 21 days to 25 days. This change reflects the ongoing challenges in meeting the heightened demand.

Moreover, the supply of domestic cylinders has been reduced by 50%, while demand has simultaneously increased by 50%. The price of a standard 14.2kg LPG gas cylinder in Delhi has risen to ₹913, marking an increase of ₹60.

Impact of Geopolitical Tensions

Domestic production of LPG has been prioritized; however, imports have faced delays due to geopolitical tensions. Currently, approximately 60% of India’s LPG needs are met through imports, making the situation more precarious.

Indane has acknowledged the unprecedented nature of the crisis, stating, “We are currently facing an unprecedented situation.” This sentiment is echoed by distributors and consumers alike, with reports of panic bookings leading to further strain on the system.

Consumer Experiences

Customers have expressed frustration with the ongoing issues. One consumer from Madipakkam noted that the IVR system kept repeating its message, indicating the breakdown of the booking process. An employee at an Indane distribution center reported that people were anxious and crowded the office with their empty cylinders in hopes of securing new ones.

As the situation continues to evolve, further developments are expected. Details remain unconfirmed regarding the long-term solutions that will be implemented to address these challenges in the Indian oil gas booking system.

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Residents in Lucknow are facing significant challenges in securing LPG cylinders from Indane due to ongoing issues with the online booking system. Long queues have formed outside LPG distributing agencies as customers report waiting for hours to book their cylinders after the online portal experienced a technical snag.

The disruption in service has been attributed to a shortage of commercial LPG cylinders, which is linked to broader geopolitical issues. Customers have expressed concern about running out of gas before their refills arrive, leading some to resort to the black market, where cylinders are being sold for Rs 1,050, significantly higher than the regular price of around Rs 900.

Agency staff have acknowledged the problem, stating, “There is a server issue right now. It should be resolved soon.” However, the situation remains dire for many, as customers like Hasan Faisal have noted the difficulties in obtaining gas, saying, “In a crisis, we have to manage somehow because there is no supply.”

Additionally, some customers are experiencing issues with the IVR system, which may disconnect if a consumer attempts to book a second refill within 25 days of the previous booking. This has led to frustration among users, with reports of individuals being unable to connect to the Indian Oil Corporation booking helpline despite repeated attempts.

In a particularly troubling case, Bengaluru-based customer Madhu Menon accused Indane of fraud, claiming that cylinders were booked in his name but not delivered. He stated, “Got this message saying my last cylinder was delivered on 25 Feb and I can’t order again till late March. Except I haven’t ordered a new cylinder since early 2025! Then I discovered clear fraud!”

The Centre has revised the priority order for domestically produced natural gas due to these supply disruptions, indicating a broader impact on the market. While LPG companies have reported that their booking systems are functioning normally, many consumers remain skeptical and continue to face challenges.

Alternative digital booking methods, such as SMS booking, missed call services, or mobile applications, are available, but the effectiveness of these options is inconsistent. A woman recently sought help for her gas booking because it was not processed, highlighting the ongoing issues.

As the situation develops, residents are left uncertain about when the booking issues will be fully resolved. Details remain unconfirmed regarding the timeline for restoring normal service levels.

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