The National Commission for Women accords utmost priority to safety of women. Keeping in line with its initiatives for aggrieved women, the Commission is launching a 24/7 helpline number (7827170170) to provide 24 hours emergency and non-emergency services to women affected by violence by linking them with appropriate authorities such as police, hospitals, District Legal Service Authority psychological services etc. The helpline will be launched on July 27 by Hon’ble Union Minister for Women and Child Development Smt Smriti Zubin Irani in the presence of Madam Chairperson Ms Rekha Sharma, Members of the Commission, Shri Indevar Pandey, Secretary, Ministry of Women and Development and Shri Abhishek Singh, MD and CEO, Digital India Corporation. The new helpline aims to facilitate integrated range of services for women affected with violence under one roof such as help from police, psycho-social counselling and access to One Stop Centres among other services.
The helpline will be functional round-the-clock to facilitate help on issues related to violence against women. NCW under its statutory mandate has been looking into complaints under various categories of violence/deprivation of women rights from across the country. These complaints are received in writing or online through its website i.e., www.ncw.nic.in. The Commission processes complaints to facilitate in providing adequate and expeditious relief to women ensuring suitable redressal of grievances. In order to strengthen and expand the complaint platform, the Commission took the initiative to start this Digital Helpline. This helpline service has been developed in collaboration with Digital India Corporation, Ministry of Electronics and Information Technology.
The objective of the Helpline is to provide 24 hours emergency and non-emergency complaints and counseling services to women affected by violence by linking them with appropriate authorities such as police, hospitals, District Legal Service Authority psychological services and providing information about women related government programmes across the country through a single uniform number. The helpline will function with a team of trained experts. Any girl or woman aged 18 years and above can seek help by calling on this Helpline which will be operated from the premises of the National Commission for Women, New Delhi.